Reference

Our Terms Shape How Your Account Works

Q: Who do I contact if I think the Terms have been applied unfairly to my account?

Email support@auradewa.club with your account email and a description of your concern. Our compliance team will review your case within 7 days and explain our decision in writing. You have 14 days to appeal the outcome.

When you open an account with us, these Terms & Conditions form the agreement between you and aura dewa.

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What These Terms Cover

aura dewa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions govern your use of the aura dewa platform, including all games, live tables, sportsbook markets and account features. They outline your eligibility to hold an account, your responsibilities when depositing and withdrawing funds, prohibited conduct such as multi-accounting or collusion, and dispute

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resolution steps. Access and eligibility depend on local law. When you open your account, you're confirming you've read and agreed to these terms. We update them occasionally; continued use means you accept the changes. If you disagree with an update, contact our support team to discuss
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your options before proceeding.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

How to Reach Us About Terms

Our support team is available to clarify any part of the Terms & Conditions or help you understand how they apply to your account.

Live Chat Open the chat box on your account dashboard. Support is available throughout the day to explain terms clauses, account rules and what happens if disputes arise.

Email Support Send policy questions to [email protected]. Include your account email and the specific term clause you want clarified; we'll respond with a clear explanation.

Phone Call our policy line during business hours for urgent term clarifications. Our team walks you through deposit rules, withdrawal holds and account restrictions in real time.

HOW WE PROTECT YOU

Security, Data and Your Account Rights

These Terms & Conditions include our commitment to safeguard your personal data, encrypt your password and payment details, and keep your account secure from unauthorized access.

Data Protection

Your deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never share your payment details with third parties without your consent, and we comply with Indonesia's data protection standards.

Account Security

We require a strong password at signup and recommend two-factor authentication on your account settings. Your session ends automatically after 30 minutes of inactivity to prevent unauthorized access.

Withdrawal Verification

Before processing any withdrawal to your DANA, OVO, GoPay or QRIS wallet, we verify your account identity and match the withdrawal bank details to your profile. This prevents fraud and ensures only you receive your funds.

Data Retention

We keep your account records, game history and transaction logs for 7 years to comply with tax and audit requirements. You can request a copy of your data anytime through support.

Your Data Rights

You can update your profile, change your email, request a full copy of your data, or ask for account closure. Contact support with your account email and we'll handle your request within 5 business days.

Dispute Resolution

If you disagree with a term or a decision we've made, email [email protected] with details. We investigate within 7 days and respond with our findings and next steps.

What Players in Jakarta and Beyond Ask About Terms

The questions below cover the most common topics we hear about our Terms & Conditions. Whether you're curious about account rules, deposit holds, game restrictions or how to dispute a decision, you'll find clear answers here. If your question isn't listed, reach out to our support team.

Violations like multi-accounting, cheating or collusion can result in account suspension or permanent closure. We review each case individually before taking action. If you believe your account was restricted in error, contact support with your account email and we'll investigate.

No, the Terms apply uniformly to all players where access is permitted by local law. However, we update them occasionally and notify you via email. If you disagree with a change, you can request account closure without penalty within 14 days of the update.

Deposits usually clear within 1-2 minutes. Occasionally, a transaction may be held for verification if your account is new or the amount is unusually large. We'll email you if a hold is needed; most clear within 24 hours.

Withdrawals must go back to the same DANA, OVO, GoPay or QRIS wallet you deposited from. We verify your identity and match your bank details before processing. Most withdrawals clear within 24-48 hours; some banks may take up to 3 business days.

No. Multi-accounting is prohibited in our Terms. We detect duplicate accounts via device fingerprinting, IP address and payment history. Both accounts will be closed and funds forfeited if we find a breach.

Email [email protected] with your account email and a description of your concern. Our compliance team will review your case within 7 days and explain our decision in writing. You have 14 days to appeal the outcome.

You can request account closure anytime through support. We'll verify your identity, process any outstanding withdrawals, and permanently deactivate your account. Closure is immediate; you won't receive promotional emails after that.

Our Terms Shape How Your Account Works

How to Reach Us About Terms

Security, Data and Your Account Rights

Data Protection

Account Security

Withdrawal Verification

Data Retention

Your Data Rights

Dispute Resolution

What Players in Jakarta and Beyond Ask About Terms

01 What happens if I break the account rules in the Terms?

02 Can I change or cancel the Terms & Conditions on my account?

03 How long do deposits via DANA, OVO, GoPay and QRIS take to appear?

04 What withdrawal rules apply when I request my funds back?

05 Can I have multiple accounts under different names or emails?

06 Who do I contact if I think the Terms have been applied unfairly to my account?

07 What does the Terms say about my rights to close my account?

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