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How We Protect Your Privacy

Q: What should I do if I think aura dewa has misused my data?

Contact support@auradewa.club immediately with details of your concern. We investigate all data misuse reports within five business days and take corrective action if required by local law.

When you open an account with aura dewa and deposit via DANA, OVO, GoPay or QRIS, your personal information stays encrypted and secure on our platform.

Encrypted account accessLocal payment data securityClear data request process

Explore the Lobby Read FAQ

What Data We Collect and Why

aura dewa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

aura dewa collects your name, email, phone number and identity details when you create your account, so we can verify who you are and keep your account secure. During deposits and withdrawals, we record transaction amounts, payment method (DANA, OVO, GoPay or QRIS), and timing for

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regulatory and fraud-prevention purposes. We also track your device type, browser, IP address and gameplay activity to improve your experience, detect misuse and comply with local regulations in Indonesia where local law permits. Your data is retained only as long as your account is active; after
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account closure, we keep records for the period required by local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Get Help With Your Privacy Questions

Live Chat Open the chat bubble in your account lobby during gameplay hours. Our team responds to privacy and data requests within two hours of your message.

Email Support Send your request to [email protected] with your account email and the specific data you'd like to access or correct. We reply within 24 hours.

Account Settings Log in, go to Settings > Privacy & Data to download your account file, review what we store, or request permanent data deletion.

HOW WE WORK

Data Handling, Cookies and Your Control

Encrypted Transfers

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your payment credentials; payment gateways handle those directly to keep your wallet safe.

Cookie Use

We use cookies to remember your login session, preferred game language, and betting history so you don't re-enter details each time you visit. You can disable cookies in your browser.

Account Security

Your password is hashed and never stored in plain text. When you log in from a new device, we send a verification code via email or SMS so only you can access your account.

Data Retention

We keep your account data for the duration you hold an active account plus two years after closure, complying with Indonesian accounting and anti-fraud regulations.

Third-Party Sharing

We share your data only with payment partners (DANA, OVO, GoPay, QRIS providers), fraud-detection services and local regulators where local law permits. We never sell your data.

Data Requests

You can request a copy of all your personal data, request corrections, or ask us to delete your account data. All requests are processed within 10 business days.

Your Privacy Questions Answered

When you close your account, we keep your data for two years to comply with local regulations and fraud prevention. After that period, all personal information is deleted from our servers unless local law requires us to retain it longer.

No. We never store your payment credentials. When you deposit via DANA, OVO, GoPay or QRIS, the payment gateway handles your wallet details directly. We only record the transaction amount, date and method for your account history.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Download My Data'. We'll email you a file with all information we hold within 10 business days.

No. We use your gameplay data only to improve your experience, detect fraud and meet local regulatory requirements. We never sell your personal or behavioural data to third parties outside our payment and compliance partners.

We retain your full gameplay history (bets, wins, withdrawals) while your account is active. After account closure, we keep records for two years for fraud prevention and local law compliance.

Contact [email protected] immediately with details of your concern. We investigate all data misuse reports within five business days and take corrective action if required by local law.

Yes. You can disable non-essential cookies in your browser settings, though you may need to re-enter your login details each session. Essential security cookies cannot be disabled.

How We Protect Your Privacy

Get Help With Your Privacy Questions

Data Handling, Cookies and Your Control

Encrypted Transfers

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Data Requests

Your Privacy Questions Answered

01 What happens to my data if I close my aura dewa account?

02 Is my DANA, OVO, GoPay or QRIS deposit information stored on aura dewa?

03 Can I see what personal data aura dewa has collected about me?

04 Does aura dewa use my gameplay data to sell to advertisers?

05 How long does aura dewa keep my gameplay history?

06 What should I do if I think aura dewa has misused my data?

07 Can I opt out of cookies and still play on aura dewa?

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